Terms and Conditions

Terms and Conditions

Delivery:

Jewellery is sent by Special Delivery which means that it will be insured in transit and will arrive the day after it is despatched. It will require a signature on arrival.
Each piece is wrapped in tissue paper inside an Emily Nixon branded cotton bag. It’s like a lovely present, either for a loved one or a treat for yourself. If you’d like a particular message for the recipient do let us know, we can always include a hand written postcard. There is a section called ‘special instructions’ on the online order form where you can let us know.
All Emily’s items are hand-crafted so can take 2-15 days to create, depending if there is one in your size ready in the studio when you place your order. Please let us know if you have a deadline and we will always do our best to meet your timescale.

Cancellation and returns:

We hope you are delighted with your Emily Nixon piece of jewellery but if for any reason you aren’t entirely satisfied we are happy to offer a full refund or exchange if the piece is returned to us in its original unworn condition within 14 days of receipt of your order. Items exempt from this refund and exchange policy (unless structurally faulty) are as follows:
Earrings (non exchangeable for hygenic reasons)
Bespoke commissions
Customised designs using clients own stones

Cancellation & return of bespoke/customised pieces:

Quotations for bespoke or customised pieces which have yet to be confirmed or commenced,  are valid for 30 days. 

Commissioned jewellery or items that have been made to your specific requirements, or with your own materials cannot be returned, unless there has been a fault in our workmanship which will be assessed at the point of return.
A 50%  deposit is required on all commissions with the balance payable upon completion and prior to delivery. 

Bespoke orders and commissions cannot be changed or cancelled once a deposit has been paid,  this is your agreement and commitment to the order.  The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started. In exceptional circumstances a credit note to the value of the deposit paid will be issued minus a design and production charge.

Designs produced from an agreed sketch or using your own materials are subject to minor alterations as necessary during the making process, and as such small deviations from provided illustrations may occur.  We will contact you if substantial changes need to be made or if materials turn out to be unsuitable for use once a commission is underway. 

Full payment is required on all items prior to collection or dispatch of an order. Goods remain the property of Emily Nixon ltd until paid in full.


Guarantee:

We offer a 6 month guarantee which covers our workmanship (please be aware that our guarantee does not cover damage caused by unreasonable wear or usage,  you can find our guidelines for looking after your jewellery under the title ‘Jewellery Care’ below.


Jewellery Care:

We recommend following these guidelines to keep your Emily Nixon jewellery in the best possible condition:
Cleaning: silver, gold, platinum and stone set pieces:

• Clean with a soft bristled toothbrush dipped in a solution of water and liquid soap. Brush gently to remove build up of dirt and grease. Dry and polish with a lint free cloth. Please be aware that harder stones such as diamonds, sapphires and rubies are less inclined to scratch and can be cleaned regularly. Tourmalines, topaz and citrine are softer and should be cleaned occasionally using the same process of liquid soap and water. Precious metals can become dull over time with a build up of grease and dirt and should be cleaned regularly with the liquid soap, water and toothbrush method.

Check settings

• Regularly check your stone settings to ensure there have been no knocks that may have dislodged a stone – if you feel any stones have become loose let us know and we can ensure this is put right. 
• Please remove any stone set rings whilst washing up.
• Please remove your Emily Nixon rings whilst gardening, swimming, playing sport or any other active pursuit.


We hope you are thrilled with your Emily Nixon jewellery.  We are always happy to discuss any queries relating to your purchase, if you have any questions or wish to discuss an order or commission please get in touch .(JavaScript must be enabled to view this email address)