Terms and conditions
Jewellery is sent by Special Delivery, which means that it will be insured in transit and will arrive the day after it is despatched. It will require a signature on arrival. Each piece is wrapped in tissue paper inside an Emily Nixon branded cotton bag. It’s like a lovely present, either for a loved one or a treat for yourself. If you’d like a personal message for the recipient, do let us know – we are very happy to include a handwritten postcard.
Due to the handcrafting process, please expect it to take anything from two to 15 days to receive your Emily Nixon order. When a piece is in stock, and if there is one in your size, we may be able to get this to you immediately. Occasionally, if Emily needs to source a particular stone, a piece may take longer to make, but we will always inform you if this is the case. Please let us know if you have a deadline and we will do our best to meet your timescale. We are very happy to go through options of pieces that are ready to send the same day if you need something straight away.
Cancellation and returns
We hope you are delighted with your Emily Nixon piece of jewellery, but if you aren’t entirely satisfied for any reason, we are happy to offer a full refund or exchange if the piece is returned to us in its original unworn condition within 14 days of receipt of your order. Items exempt from this refund and exchange policy (unless structurally faulty) are as follows:
- Earrings (non-exchangeable for hygienic reasons);
- Bespoke commissions;
- Customised designs using clients' own stones.
Cancellation & return of bespoke/customised pieces
Quotations for bespoke or customised pieces that have yet to be confirmed or commenced are valid for 30 days.
Commissioned jewellery, or items that have been made to your specific requirements or with your own materials, cannot be returned unless there has been a fault in our workmanship, which will be assessed at the point of return. A 50% deposit is required on all commissions, with the balance payable upon completion and prior to delivery.
Bespoke orders and commissions cannot be changed or cancelled once a deposit has been paid – this is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started. In exceptional circumstances, a credit note to the value of the deposit paid will be issued, minus a design and production charge.
Designs produced from an agreed sketch or using your own materials are subject to minor alterations as necessary during the making process, and as such small deviations from provided illustrations may occur. We will contact you if substantial changes need to be made, or if materials turn out to be unsuitable for use once a commission is underway.
Full payment is required on all items prior to collection or dispatch of an order. Goods remain the property of Emily Nixon Ltd. until paid in full.
We offer a six-month guarantee that covers our workmanship (please be aware that our guarantee does not cover damage caused by unreasonable wear or usage). You can find our guidelines for looking after your jewellery on our Jewellery Care page.
- Regularly check your stone settings to ensure there have been no knocks that may have dislodged a stone – if you feel any stones have become loose, let us know and we can ensure this is put right.
- Please remove any stone set rings while washing up.
- Please remove your Emily Nixon rings while gardening, swimming, playing sport or any other active pursuit.
We hope you are thrilled with your Emily Nixon jewellery. We are always happy to discuss any queries relating to your purchase. If you have any questions or wish to discuss an order or commission, please get in touch: email@example.com.